Do you offer dial-up internet access?
No. Local Internet access will be necessary to maintain your Web site and retrieve your e-mail. Because we provide only Web hosting, we do not have to maintain the hundreds of modems necessary to provide dial-up service. This allows us to specialize in Web hosting services, which means that we can provide you or your business with the most dynamic hosting environment available anywhere.

Can I change my account?
Yes. You can upgrade your account at any time. We will invoice you for the pro-rated monthly charges and a setup fee may apply. Please e-mail your request to our sales department and be sure to include your domain name.

How do I transfer files to my Web site?
Files can be transferred to the Web server via File Transport Protocol (FTP). If you have a PPP Internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. We recommend WS FTP Microsoft FrontPage users can 'publish' their sites to our server and should not use FTP.

Will I have unlimited access to update my pages?
You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure.

Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the Internet community.

How long does it take to set up a new account?
Most accounts are set up and active within 48 hours! Once an account is set up an activation notice will be sent you via e-mail. You can begin uploading files to your new web site immediately thereafter. Transfers usually take a little longer.

Will I be able to access my domain name with or without the "www"?
Yes, you will be able to access the domain name with or without the 'www.' in front. For example, you can access the domain name "distancematters.com" by going to "www.distancematters.com" as well as "distancematters.com".

Why a domain name?
The value of having a domain name is that it reflects your corporate name. "www.yourcompany.com" Your email address will also reflect your domain and company name. "name@yourcompany.com" Simply provide us with your company name and information (including the nature of your business and purpose for establishing a domain name), and your first three choices for a domain name, and we do the rest.

Do you handle domain registration?
Yes. We will contact the InterNIC once your account is activated to request either a new domain name registration or a transfer. You do NOT need to submit a registration or modification template to the InterNIC, as this will only delay your request. When an account is activated with a new domain name, we will automatically send the registration template to InterNIC. The information sent on the template is pulled directly from the order form. InterNIC typically completes the registration within 24 hours, and propagation typically takes about 72 hours. Let us know if you do not receive notification that a domain name has either been registered or transferred within two weeks. In the meantime, refer all concerns to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 2, or you may write them at hostmaster@rs.internic.net. Be sure to reference your NIC ticket number when contacting either us or the InterNIC.

Whom shall I contact regarding InterNIC billing?
Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1, or you may e-mail them at hostmaster@rs.internic.net. Customers wishing to make payment by credit card may call either (888)771-3000 or (402)496-9788 (outside the U.S.). With the tracking number and domain name, a payment can be made with or without a VirtualPIN. If you do not have a VirtualPIN, the process will create one for you.

Can I transfer an existing domain name?
Yes. Whether you place an order by telephone or via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at your present site while waiting for your domain name to transfer. All e-mail and Web pages will still be accessed from your current site. When InterNIC receives the template, they will generate an acknowledgment request and send it to the current administrative contact of the domain. Once the administrative contact acknowledges the transfer, InterNIC will update their records. This process may take up to a week. Do not cancel your old service until it is complete, or you mail mail get lost. It is very important that you use the same company name and address that is on file at InterNIC. If the company name differs from that which is on file, InterNIC will treat the transfer as a delete/new and will not allow the transfer to be completed. If the contact information for the domain is no longer current, or if you wish for us to handle the transfer for you, you will need to prepare a fax on company letterhead, as follows: Include company name, address and phone number in the header Reference the domain name Request the domain name modification in accordance with the NIC number to the new Name Servers Have the owner or an officer of your company sign the request Print the name and title below signature Fax this letter to us 727.712.0264, ATTN: DOMREG department with 'InterNIC' as the subject. If you have parked (reserved) your name with Internic at Worldcom they will not accept the standard procedure. We will provide you with our 'DNS' Server Names and Addresses and our NIC Handle. They are very uncooperative about moving names.

I have purchased my domain name from another company. How can I update the information at InterNIC?
In order to transfer a domain name from one organization to another, InterNIC requires that the original owner file a "delete/new" template. This template consists of two domain registration templates, combined into one e-mail. The first template deletes the registration of the original domain name, and the second re-registers the domain name using the new owner’s information. This request must be initiated by the original owner, as the owner is the only one authorized to make such a modification.

Where can I find a copy of the registration template?
A copy of the template, with brief instructions can be found at Network Solutions REMINDER: We can handle InterNIC domain registration and "transfers" to our Name Servers on your behalf. Registering a domain without first activating an account is considered a 'lame delegation'.

How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72 hours before it visible to all users of the Internet. All Internet providers must update their records (DNS tables) to reflect new site locations. This process is called propagation.

What is the InterNIC fee for domain registration?
The InterNIC charges $70 to register a new domain name. This fee covers the first two years, as they currently bill at a rate of $35 per year. The InterNIC will send you an invoice via e-mail between three to six weeks after the domain is registered.

What is a Domain Name?
The best way to think of a domain name is as an alias. In other words, a name that is an easy way of representing something else. This system was designed to make finding individual places on the Internet easy to find.

Back in the early days of the Internet, there were very few places you could go. Because computers are what make up the Internet, and the fact that they communicate via numbers, people used to keep large lists of what numbers represented what computers on the Internet. Of course, as the Internet got bigger, so did the lists and it got too hard to remember all those numbers. Someone then came up with the bright idea of using names instead of numbers to represent computers. They planned this change and decided on a system of top-level names (like .NET, .COM and .ORG) and each of these could second-level names associated with them (like OZNIC.COM).

Domain Names are these days becoming an individuals or companies way of putting themselves and what they have to say on the Internet. For an organization, a domain name is similar to a customized license plate. Registering a domain name on the Internet is the equivalent of registering a company name at Companies House. Once registered, no-one else can use that name. As there are many companies with similar names, it is important to register a suitable domain name for your company as soon as possible. A domain name is a way by which a company can uniquely identify itself on the internet.